Refund policy

We want you to love your jewellery. If you change your mind, you may return any unworn item in its original condition and packaging within 10 business days of receiving it for a full refund of the item price. Items can be exchanged for a different piece, finish or size within 30 days of receipt.

Cooling-off period for online orders. Under South Africa's Electronic Communications and Transactions Act, you may cancel an online order without reason within 7 days of receiving the goods. Our 10-business-day return window already includes this right.

Faulty items. If a piece arrives damaged or develops a fault, contact us. Under the Consumer Protection Act you may choose a repair, a replacement or a refund for defective goods returned within six months of delivery. Normal wear, accidental damage and damage from chemicals (such as perfume, chlorine or cleaning products) are not faults.

How to return an item

1. Email us at info@jewellersflorist.com with your order number and the item you would like to return or exchange.
2. We will reply with return instructions and, where your order qualifies, a pre-paid return label.
3. Pack the item securely in its gift box with a copy of your invoice and send it to: The Jeweller's Florist (PTY) Ltd, Alphen, Constantia Main Road, Cape Town, 7806, South Africa.

Refunds. Once we have received and checked your return, we will refund you to your original payment method. Please allow up to 15 business days for your return to be processed.

Not eligible for return: items bought on sale or clearance (unless faulty), and items that have been worn, altered or damaged after delivery.

Questions? Email info@jewellersflorist.com or call +27 (0)76 624 8939, Monday to Friday, 8am – 3pm (SAST).